@prefix n9j: <http://data.loterre.fr/ark:/67375/N9J> .
@prefix isothes: <http://purl.org/iso25964/skos-thes#> .
@prefix skos: <http://www.w3.org/2004/02/skos/core#> .
@prefix owl: <http://www.w3.org/2002/07/owl#> .

n9j:-concepts
  a isothes:ConceptGroup ;
  skos:prefLabel "concepts"@en ;
  skos:member n9j:-WKXGFJ1C-7 .

n9j:-XVK88QXF-5
  skos:prefLabel "marketing and customer value"@en ;
  a skos:Concept ;
  skos:narrower n9j:-WKXGFJ1C-7 .

n9j:-WKXGFJ1C-7
  owl:sameAs <https://concepts.sagepub.com/social-science/concept/customer_satisfaction_research> ;
  skos:definition "Customer satisfaction research is conducted to determine the customer's reaction to or feeling about the value received from products or services purchased or provided (usually, but not always, for some type of compensation). Such research usually evaluates a specific product or service offering during or after use, usually through the vehicle of a customer satisfaction survey. [Source: Encyclopedia of Health Care Management; Customer Satisfaction Research]"@en ;
  a skos:Concept ;
  skos:inScheme n9j: ;
  skos:broader n9j:-XVK88QXF-5 ;
  skos:prefLabel "customer satisfaction research"@en .

n9j: a skos:ConceptScheme .