@prefix n9j: <http://data.loterre.fr/ark:/67375/N9J> .
@prefix isothes: <http://purl.org/iso25964/skos-thes#> .
@prefix skos: <http://www.w3.org/2004/02/skos/core#> .
@prefix owl: <http://www.w3.org/2002/07/owl#> .

n9j:-concepts
  a isothes:ConceptGroup ;
  skos:prefLabel "concepts"@en ;
  skos:member n9j:-P2W9CMTV-4 .

n9j:-XVK88QXF-5
  skos:prefLabel "marketing and customer value"@en ;
  a skos:Concept ;
  skos:narrower n9j:-P2W9CMTV-4 .

n9j:-P2W9CMTV-4
  owl:sameAs <https://concepts.sagepub.com/social-science/concept/perceptual_gaps_in_services_quality> ;
  skos:definition "Health care quality is ultimately in the eye of the beholder. The concept of quality in health care has continued to advance and change as providers, consumers, regulatory agencies, and payer groups have maintained their interest in the topic, but it is the understanding of quality from the customer perspective that is currently emerging as a critical issue in health services delivery. [Source: Encyclopedia of Health Care Management; Perceptual Gaps in Services Quality]"@en ;
  a skos:Concept ;
  skos:inScheme n9j: ;
  skos:broader n9j:-XVK88QXF-5 ;
  skos:prefLabel "perceptual gaps in services quality"@en .

n9j: a skos:ConceptScheme .